Which animal rescues and shelters do you donate to?
We donate 10% of proceeds from our online store sales to local animal rescues. To date, these donations have been provided to ACCT Philly (http://www.acctphilly.org/). Our plan is to donate to others, as well, over time.
What forms of payment do you accept?
We accept payments thru PayPal. You don’t need a PayPal account to buy from us, just use one of the major credit cards that PayPal accepts (Visa, MasterCard, American Express, Discover)
Do you accept returns?
We’ll gladly accept returns of un-worn or un-used items within 30 days after receiving your order. Please contact email@example.com to start the process. Custom orders ARE NOT returnable.
Where do you ship to?
We ship within the US and to Canada.
Where are your products made?
Besides our stickers and Frisky In Philly logo t-shirts, our products are printed and fulfilled by The Printful drop shipping service.
Frisky In Philly logo t-shirts are printed by hand in South Philly by Awesome Dudes Printing.
How long does it take for my order to be processed?
For stickers and Frisky In Philly logo t-shirts, the order is shipped out within 1-2 business days. For all other items, standard fulfillment time is 2-7 business days and you have several shipping options to choose from – anywhere from 1-8 business days (1-20 for Canadian orders). It’s rare, but depending on the circumstances, it may take longer than usual.
What inks and printing methods are used for printing apparel?
Frisky In Philly logo t-shirts are silk screened and use standard Plastisol screen-printing ink.
All other apparel is created with the latest in garment printing technology using inks that are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable. The inks are also CPSIA (Consumer Product Safety Improvement Act) compliant, which is required when printing on children’s wear 12 and below.
I have another question…
For all other questions, please contact us at firstname.lastname@example.org